Challenge
In 2017, Beiersdorf launched a digital transformation RGM initiative aimed at driving business value across the 100 markets in which it operates. The initiative involved revisiting Beiersdorf’s TPx digitalisation process, with the help of XTEL, aiming for a more agile, scalable, and effective approach.
As Trade Promotion Management is a key pillar of RGM – one of the biggest levers of growth as well as market investments – its optimisation is key to winning in the global market.
Approach
Beiersdorf chose to bring all TPx systems across 10 countries to the newest XTEL cloud version before further expanding the geographic reach of the digital initiative to a minimum of 25 prioritised countries.
Beiersdorf and XTEL deployed a template approach combined with an agile implementation method to quickly scale the solutions and standard ways of working across geographies, while also addressing each country’s specificities and needs. A dedicated team composed of personnel from both companies worked closely together to deliver success.
Insight
Beiersdorf has chosen to pair the template approach with the constant involvement of local teams. This TPx community involves all countries and key stakeholders throughout the whole journey. It guarantees aligned priorities, knowledge sharing, system usage improvement, KPIs refinement and, ultimately, greater benefits, faster global transformation, and improved performance.
Impact
Beiersdorf’s revamped TPx digital program is widely supported across the organisation and meets different needs across the globe. The outcomes are effective RGM-based trade promotion strategies, value creation, growth, and a successful digital transformation journey.