The ‘always-on’ RGM approach

When the COVID-19 pandemic struck, it highlighted a major gap between companies with mature RGM organisations and those without them.

During a time of immense disruption, digitally enabled RGM teams successfully adapted their strategies to a new normal, helping maximise sales and drive growth. The capabilities they’d developed enabled them to make the right decisions in real-time while planning for the future based on a clear view of what tomorrow might bring.
One of the headline recommendations in our 2023 Global Revenue Management Study is for organisations to balance current and future competitive advantage. In this article, I’ll explore how implementing the right technology in the right ways can help teams do that and build digitally mature RGM organisations.

Making the leap to always-on RGM

Historically, revenue growth decisions have primarily been made by examining past data and using it to make educated guesses about future buying patterns. But in today’s fast-changing commercial and competitive landscape, that approach is no longer fit for purpose.

To enable consistent revenue growth, teams need an up-to-the-minute view of competitor actions, consumer preferences, pricing trends, and a huge range of other drivers and dynamics. And highly capable technologies have emerged to make that possible.

Advanced RGM platforms combine diverse data streams to give teams a contextualised, current, and reliable view of market, pricing, promotion, and consumer conditions. They grant granular visibility of revenue growth opportunities, enabling teams to spend less time sifting through data, and more time making decisions that directly create value for their brand and business.

AI and machine learning algorithms have the power to transform RGM strategy creation and optimisation into real-time activities. Routine tasks can be fully automated to streamline workflows and accelerate decision-making – enabling teams to continuously implement the right revenue growth tactics in the right places, at the right time.

With those capabilities in place, organisations can build truly always-on RGM functions. But it will take more than just technology to bring your vision of always-on RGM to life.

Technology alone doesn’t drive change

Ultimately, technology needs to be viewed as an enabler of ‘people change’. If teams don’t adopt new tools and make the most of them, their value will never materialise, and your RGM function won’t become digitally mature.
So, RGM technology implementation must be supported with the right change management. Here are three strategies that every organisation should implement when building a digitally mature RGM function.

#1) Make the value of your new technology immediately clear to every user

If you want people to adopt new tools to improve their workflows, they need to be sold on the technology’s value to them. Training should be centred around helping everyone see how your tech can help them achieve their individual goals.

If the technology you’re implementing is designed to deliver strong and intuitive user experiences, that shouldn’t be too difficult. What’s important is that as soon as someone starts engaging with a platform or capabilities, it’s immediately clear to them how it can help them make better decisions and do their job more effectively.

#2) Nurture a mindset shift from volume-chasing to value-creation

In many organisations, teams responsible for delivering revenue growth are still far more concerned with chasing volume increases than creating long-term brand value. This naturally leads to decisions that maximise short-term competitive advantage at the cost of long-term advantage.

One of the big reasons why that’s still happening is that teams simply don’t have the visibility they need to track brand value and see the impact of their efforts. But with the introduction of advanced RGM platforms, that can all change in an instant.

As part of the implementation process, users should be walked through the new tools at their disposal for identifying value-creation opportunities, and tracking how value-adding strategies drive long-term revenue growth. Then, leaders can nurture a wider shift in mindset away from volume chasing, and towards continuous value creation.

#3) Take an iterative approach to RGM evolution

Your evolution towards building a digitally mature RGM organisation represents a huge amount of change for your people and processes. Try to do too much too fast, and you’ll quickly see progress grind to a halt.

Instead, take an iterative approach to implementation. Start with your foundational platform, and slowly introduce new capabilities once others have been fully adopted into your workflows. Let people get accustomed to new platform-enabled ways of working, then introduce more sophisticated capabilities like AI and machine learning models in time.

It’s also a good idea to apply the same principles when selecting which teams you roll capabilities out to and when. Technology change needs champions, so focus on nurturing them at the core of your RGM function first, then expand outwards into adjacent functions like sales and marketing iteratively.

Understand where you really are, and build your digital maturity from there

Perhaps the biggest barrier preventing organisations from building mature RGM functions is how mature they already believe their operations to be. In our 2023 Global RGM study, we found that just 8.8% of organisations see themselves as “behind their competition” in their deployment of RGM practices.

If teams don’t fully understand how much they need to evolve their current practices, they risk missing the huge opportunities and advantages that well-implemented technology can bring to RGM teams.

As a result, they won’t have the capabilities, culture, and mindset required to balance current and future competitive advantage. So, before you take the first step in your own RGM journey, it’s crucial to establish where you really are today, and what’s practically possible for you with the help of the right technology.

Find out how XTEL can help you transform RGM today and deliver long-term value

In the next article in this series, my colleague Pedro Souza will take a closer look at the people-side changes required to support next-generation RGM and enable long-term revenue growth.

In the meantime, you can view all the recommendations from our recent global RGM study here. Or, if you’d like to learn more about XTEL’s platform-based RGM approach and how it could help you drive current and future competitive advantage, visit our RGM Hub.

3 steps to enabling an always-on RGM approach

• Adopt platforms and tools that give you real-time visibility of RGM metrics, and make it simple to translate data insights into actions
• Upskill teams to use that new technology, and nurture a mindset shift from volume-chasing to value-creation
• Evolve and scale your technology over time and add new capabilities to maintain competitive advantage